Buy24us delivers groceries and daily essentials only to serviceable areas. Availability of delivery is automatically shown at checkout based on your location.
Standard delivery time is [15 minutes / same day / next day – based on your service model]. Delivery timelines may vary during peak hours, weekends, holidays, or due to unforeseen circumstances such as weather or traffic conditions.
Delivery charges (if applicable) will be displayed at checkout before placing the order. Free delivery may be offered on orders above a certain value, as per ongoing offers.
Customers can track their orders in real-time through the Buy24us app or website. Notifications and updates will be shared at each stage of the delivery process.
If the customer is unavailable at the time of delivery, the order may be rescheduled. Additional delivery charges may apply for repeated delivery attempts. In some cases, the order may be cancelled if delivery cannot be completed.