At Buy24us, we value your trust and work hard to deliver fresh and high-quality products. This policy outlines how refunds and cancellations are handled.
1. Order Cancellation
- Before Dispatch: You may cancel your order within [X minutes] of placing it, provided it has not been dispatched.
- After Dispatch: Once the order is out for delivery, cancellation is not possible.
2. Refunds
Refunds are only applicable in the following cases:
- You received the wrong item.
- The product was damaged or spoiled at the time of delivery.
- An item was missing from your order.
Refunds will be processed to your original payment method within [5–7 business days] after verification.
3. Non-Refundable Items
- Due to the perishable nature of our products, used, partially consumed, or altered items cannot be refunded.
- Orders cancelled after dispatch are non-refundable.
4. Replacement Option
In some cases, instead of a refund, we may offer a replacement product of equal value at no extra cost.
5. How to Request a Refund or Replacement
If you face an issue, please contact us within [X hours] of delivery with details and, if possible, photos of the product.
- 📧 Email: ceo1@buy24us.com
- 📞 Phone: +919888305405
- 📲 Support: Available via the Buy24us App
6. Policy Updates
Buy24us reserves the right to amend this Refund & Cancellation Policy. Updates will always be available on our website and app.
